We are seeking an experienced and dynamic Senior Technical Account Manager to join our EMEA Account Management team to support our key enterprise and strategic accounts across the region. In this role, you will be the trusted technical advisor for our most complex EMEA customers, including government entities and key strategic partners.
Requirements
- 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company.
- Proven ability to manage clients effectively, take initiative, lead complex projects and global teams, and perform hands-on technical work with a strong sense of accountability.
- Deep technical knowledge of software architecture, APIs, complex integration methods, and cloud infrastructure, preferably in the KYC/IDV or a high-compliance industry.
- Bachelor's degree in Computer Science, Engineering, Math, or a related field (or equivalent experience).
- Fluency in English.
- Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders (including C-level executives).
- Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
- Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.
Benefits
- Extra recharge days per year on top of your annual vacation days
- Stock options that ensure you share in our success
- Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
- Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
- Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary
