Incident & Application Support Engineer L3 (w/m/d)
Verimi GmbHBerlin, Germany • Zurich, Zurich, Switzerland
Posted September 11, 2025
Full Time
About the Company
Verimi is a leading provider of secure digital identity management solutions, offering individualized products for customer onboarding including digital identification, signing, and log-in. Their platform integrates seamlessly with partner processes using Verimi plug-ins or white-label solutions, employing high security standards and data protection measures as certified by the German Federal Office for Information Security (BSI). As a regulated payment institution, Verimi adheres to strict compliance with the German Money Laundering Act (GwG), ensuring trust and reliability in digital identity management.
Job Description
Veri is seeking an Incident & Application Support Engineer (L3) to ensure the stability and development of their platform. This role involves handling incidents, deriving workarounds, documentation, and monitoring major incidents. The engineer will work closely with Dev teams and will be responsible for system maintenance and documentation. A strong analytical mind, practical approach, and excellent communication skills are essential.
Requirements
- Strong analytical thinking ability
- Experience in Application Support, Incident Management or technical operations environments
- Technical understanding of logs, traces, APIs and CI/CD-toolchains
- Hands-on experience with Java or Node.js is a plus
- Experience with Jira, monitoring tools (e.g. Grafana, Kibana, Datadog) and ticketing systems
- Strong communication skills
- Structured and solution-oriented approach
- Fluent German and very good English
Benefits
- Work environment
- Team collaboration
- Hybrid working
- Vacation
