Call Center Agent - MI - Part-Time - M-Th 3p-8p and alternating Fridays 8-1 / Saturdays 9a-1p

As a Call Center Agent, you will be responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks.

Requirements

• Adheres to work schedule
• Meets productivity, quality, and service level goals
• Provides compelling messaging to donors to influence blood donation
• Answers donor questions, requests and concerns via phone and text
• Recruits new donors by asking existing donors for family/friend referral (pledge)
• Educates and motivates donors to schedule their next donation appointment
• Maintains accurate donor information in profile
• Participates on team projects, as assigned
• Demonstrates Versiti’s core values daily
• Executes service recovery techniques in order to address donor concerns/complaints
• Provides excellent customer service by always doing what is right for the donor
• Advocates Versiti’s mission in the community
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification

Benefits

• Medical, Dental, and Vision Plans
• Paid Time Off (PTO) and Holidays
• Short- and Long-term disability
• life insurance
• 7% match dollar for dollar 401(k)
• voluntary programs
• discount programs
• others