Team Lead Blood Operations Driver

Team Lead Blood Operations Driver is responsible for the on-time delivery of work and team deliverables, quality assurance, and subject matter expertise in phlebotomy and compliance requirements. They will lead donor collection teams, troubleshoot issues, and establish relationships with donors and sponsors.

Requirements

• Follows all DOT guidelines when operating a full-size commercial van/ProMaster
• Travels to other collections sites as determined by business need
• Prepares collection site and performs set up, including technology systems and quality control
• Leads donor collection team and redirects issues and problems that arise
• Treats donors with customer service excellence and adds value to the donation experience
• Establishes and builds relationships with donors and sponsors
• Ensures customer issues with a potential negative impact are resolved
• Trains and mentors team members in all aspects of the role
• Prepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly
• Performs donor screening and mini-physical
• Performs phlebotomy, including automation (Alyx and/or Trima)
• Prepares and packs units for transport
• Observes donors for reactions and manages automation reactions
• Rebooks donors for future donation appointments and facilitates rebooking process
• Transports or carpools staff
• May transport supplies and equipment
• May operate mobile drive buses
• Creates a safe environment for donors and fellow staff members
• Maintains product integrity and ensures proper identification of all donors
• Maintains organization of departmental records
• May participate in validation of new processes or new equipment
• Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results
• Reviews quality results and escalates issues and concerns
• Performs root cause analysis, review, and reporting with leadership
• Uses SOS to troubleshoot
• Other duties, as assigned

Benefits

• Medical, Dental, and Vision Plans
• Paid Time Off (PTO) and Holidays
• Short- and Long-term disability
• Life insurance
• 7% match dollar for dollar 401(k)
• Voluntary programs
• Discount programs