Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories.
Requirements
- Resolves incidents and service requests in keeping with departmental quality standards and SLAs.
- Provides remote and on-site support of environments and applications, including trouble shooting problematic situations.
- Uses all available resources necessary to obtain full knowledge of a user’s environment while systemically resolving issues, including knowledge base searches.
- Assists in new employee orientation regarding technical issues.
- Deploys pre-authorized packaged applications.
- Completes back-up using legacy systems (tape) and escalates issues, when encountered.
- Monitors IS environment for systems status and events and generates appropriate actions.
- Updates the knowledge base and shares tips/tricks with colleagues.
- Proposes articles to the End User Computing team for development and posting on the Versiti intranet.
- Provides blood drive support
- Provides conferencing support
- Provides file recovery
- Provides role and access management
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
- Understands and performs in accordance with all applicable regulatory and compliance requirements
- Complies with all standard operating policies and procedures
Benefits
- Medical, Dental, and Vision Plans
- Paid Time Off (PTO) and Holidays
- Short- and Long-term disability
- life insurance
- 7% match dollar for dollar 401(k)
- voluntary programs
- discount programs
- others
