Client Care Coordinator at Vet Happiness, a popular vet clinic in Redland Bay, serving the local community. The role involves providing exceptional client care, coordinating animal medical cases, and managing front of house services.
Requirements
- Demonstrated experience working in a direct client facing position in a veterinary or medical environment
- Ability to coordinate animal medical cases and priorities with the veterinary team
- Experience managing appointment books and scheduling software
- Ability to engage and educate clients on our services and wellness programs
- Advanced account skills managing estimates, invoicing and payment options
- Maintaining standards of care through records, reminders and recalls
- Excellent verbal and written communication with both clients and team members
- Maintaining information and records in accordance with our privacy standards
- Vibrant, compassionate and warm nature to put our clients and pets at ease
- Coordinate our marketing, social media, campaigns and google requirements
- Maintain work health and safety compliance with visitors, suppliers and trades
- Ensure our reception and waiting area is always clean and well presented
Benefits
- Ongoing development
- Team incentives
- Staff discounts and benefits
