Customer Success Engineer - USA

We’re building a platform that automates vulnerability discovery and remediation, and we're looking for a Customer Success Engineer to work with existing customers and help them achieve maximum happiness with our product.

Requirements

• Experience with handling and troubleshooting enterprise IT environments (networks, system, security)
• 2-4 years of experience as a Customer success engineer, Solutions Architect, Technical Support Engineer or other technical-customer facing role for SaaS companies
• Highly organized and methodical, with the ability to manage, prioritize, and follow through on multiple technical support tickets simultaneously
• Knowledge of various operating systems - Linux (differential), Mac, and Windows - including troubleshooting
• Knowledge with cyber-security terminology
• Automation and scripting abilities (PS, Python, Bash)
• Ability to speak in front of a crowd
• Desire to work as part of a small, do-it-all flexible team - be self-driven, willing to take initiative and effectively managing your time
• Proficiency in English - a must
• Understanding of the enterprise cybersecurity ecosystem and processes - advantage
• Familiarity with vulnerability management and patch management processes - advantage
• Familiarity with the cybersecurity vendor and channel ecosystem, including resellers, distributors, and technology partners - advantage

Benefits

• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Flexible PTO
• Professional development opportunities