Customer Care Account Representative
VictaulicEaston, Pennsylvania, United States
Posted January 8, 2026
Full Time
About the Company
Victaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions.
Job Description
We are seeking a Customer Care Account Representative to provide professional and proper response to all product and order related inquiries for primary accounts and other account contacts. The ideal candidate will possess proficient skills with Microsoft Office products and excellent communication skills.
Requirements
- Provide professional and proper response to all product and order related inquiries
- Develop and improve customer relationship management
- Perform all order processing and service-related activities
- Assist customers in selecting product that best suits the application
- Perform quotation and order entry, edit and maintenance
- Resolve customer requests, inquiries or problems
- Identify and report customer problems, potential sales leads and system deficiencies
- Adhere to all company policies and procedures
- Maintain current documentation and files
- Ensure customer satisfaction and company profitability