Customer Satisfaction Coordinator

The Customer Satisfaction Coordinator acts as the liaison between Customer Care, Manufacturing and Supply Chain, analyzing and resolving customer requests and utilizing established procedures to meet customer satisfaction and company profitability goals.

Requirements

• B.A. / B.S. Degree in related field, preferred or equivalent experience
• Minimum three years of Customer Service and / or Victaulic product knowledge
• Manufacturing or Operations experience a plus
• Proficient in MS Office applications including Outlook, Word, Excel, and Power Point
• Project management and analytical skills preferred
• Excellent oral and written communication skills
• Extraordinary attention to detail with strong organizational skills
• Proficient in Qlik View/ Qlik Cloud Applications
• Leadership and collaboration skills, with ability to problem solve and multi-task effectively in a fast-paced environment