Customer Satisfaction Coordinator

The Customer Satisfaction Coordinator is responsible for acting as a liaison between Customer Care, Manufacturing, and Supply Chain, and providing excellent customer service while upholding company policies and procedures.

Requirements

• B.A. / B.S. Degree in related field, preferred or equivalent experience.
• Minimum three years of Customer Service and / or Victaulic product knowledge.
• Manufacturing or Operations experience a plus.
• Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
• Project management and analytical skills preferred.
• Excellent oral and written communication skills.
• Extraordinary attention to detail with strong organizational skills.
• Proficient in Qlik View/ Qlik Cloud Applications.
• Must display leadership and collaboration skills and be an effective advocate of process improvement.
• Is patient, professional, and courteous when faced with an adverse situation.
• Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
• Willing to be flexible in schedule and work occasional overtime.
• Willing to make infrequent overnight travel.