Customer Service Representative
Virginia GreenVirginia, United States
Posted January 5, 2026
Full Time
About the Company
Virginia Green is a local lawn care company dedicated to delivering lush, healthy lawns across Virginia. With a deep understanding of regional climates and soil conditions, they offer tailored mowing, fertilization, and pest‑control services that keep yards vibrant year‑round. Their long‑standing presence in the state gives them unparalleled expertise and a reputation for reliability. Employees are trained in eco‑friendly practices, ensuring both quality results and environmental stewardship.
Job Description
The Customer Service Representative will interact with customers by addressing inquiries and resolving issues by providing Best-In-Class customer service in a call center environment.
Requirements
- Excellent organizational, verbal, and written communication skills.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.
- Handle billing related inquiries collecting payment data for immediate processing.
- Ability to follow through on commitments and accurately update our system of record to notify all applicable parties.
- Ability to follow up timely on phone calls, emails etc.
- Build sustainable relationships and engage customers by taking time to go the extra mile.
- Seize opportunities to upsell products when they arise.
- Ability to multi-task and assist with additional office tasks as directed.
- Represent the company's values, products, and services as a positive and engaging brand ambassador, effectively communicating the brand's mission to customers, partners, and stakeholders while ensuring consistency in messaging and customer experience.
