Customer Solutions Specialist
Virtual Staff 365Pasay, Philippines
Posted October 24, 2025
Full Time
About the Company
VirtualStaff365 is a Melbourne-based outsourcing specialist, helping Australian businesses to get things done and saving up to 80% of costs. We specialise in recruiting and retaining home-based virtual assistants as well as helping larger businesses to source suitable outsourcing facilities (BPO's). We started employing virtual staff in 2009, and with the growth in offshoring, we have now been helping local Australian businesses to successfully take on virtual staff.
Job Description
Our client is a leading wholesaler of homewares, kitchenware, and related products, serving Australia and New Zealand. They are seeking a Customer Solutions Specialist to deliver exceptional customer service, manage orders, and resolve issues. The role requires strong communication skills, problem-solving abilities, and a dedication to process improvement.
Requirements
- Excellent communication abilities
- Proven experience in customer service roles
- Proficiency in managing various communication channels
- Strong problem-solving capabilities
- Knowledge of order processing systems
- Dedication to continuous improvement
- Good sense of humor
- Ability to work well under pressure
- Operations-focused mindset
- Experience in claims processing
- Basic knowledge of Zendesk
- Intermediate proficiency in Microsoft Suite
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- Christmas Bonus
