Technical Support Analyst / VIP Agent
Viva.comBrussels, Belgium
Posted September 26, 2025
Full Time
About the Company
Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
Job Description
Viva.com, a leading European 1st Tech Bank, seeks a Technical Support Analyst/VIP Agent to provide excellent technical support to its high-value customers. The role involves troubleshooting technical issues, integrating customers with tools, and resolving issues through documented procedures. The company is expanding and seeking individuals with strong tech skills and a passion for helping customers.
Requirements
- 1-year as a 2nd-level Technical Support Agent/ IT support
- Experience with CRM systems, software and hardware
- Customer focus and empathy
- Excellent French or Dutch language skills
- Creative problem-solving skills
Benefits
- Competitive salary
- Full-time contract
- Meal vouchers
- Medical plan
- Performance bonus
- Onboarding
- Training