VIP Support Analyst
Viva.comAttica, Greece
Posted July 15, 2025
Full Time
About the Company
Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
Job Description
As a VIP Support Analyst at Viva.com, you will provide exceptional technical support to high-value e-commerce customers, onboard new customers, and gather feedback to identify new requirements. You will diagnose issues, offer tailored solutions, and contribute to the knowledge base through root cause analysis.
Requirements
- Proficient user of English
- At least 1 year of experience as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/IT/Telecommunications industry
- Strong interest in emerging AI trends
- Degree in Computer Science related fields (plus)
- Customer centric
- Confident with technology and familiar with CRM systems, software and hardware, social media
Benefits
- Competitive compensation package
- Annual bonus based on performance and targets achievement
- Private health insurance for you and your family
- Top of the Line tools and equipment
- Employee Wellness Program
- Career development and regular feedback to develop your skills