Customer Service Representative
Vix TechnologyTempe, Arizona, United States
Posted September 23, 2025
Full Time
About the Company
Vix Technology is the global leader in intelligent transportation systems, automated fare collection, and transit analytics. With customers in 200 cities around the world, Vix embraces the complexities of modern public transit to create best-in-class fleet management, ticketing and passenger information solutions for transit agencies and operators. Our systems and devices provide operators with sophisticated operations management, real-time vehicle monitoring and detailed performance reporting to help optimise services. For passengers, we deliver instantaneous, live updates via physical displays, audio outputs, websites, and mobile apps, improving the passenger experience at every point in their journey. Vix is passionate about connecting people and communities, combining an open, collaborative mindset with cutting-edge technology to make public transport more accessible and more cost effective for all.
Job Description
Valley Metro Transit is seeking a bilingual English/Spanish customer service representative to provide exceptional service to riders. The role involves addressing inquiries, resolving issues, and offering route information. This is a contractor position assigned to provide fare support for the Phoenix transit system and a first point of contact for riders at Valley Metro. The company values bilingualism and is looking for an individual who is detail-oriented and possesses strong communication skills.
Requirements
- Strong Communication Skills
- Active Listening Skills
- Reliable Work Habits
- Excellent Communication Skills
- Dependability
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance
- Paid Time Off
- Short Term & Long Term Disability
- Training & Development
