Senior IT Support Engineer
Vix TechnologyMelbourne, Victoria, Australia
Posted October 27, 2025
Full Time
About the Company
Vix Technology is the global leader in intelligent transportation systems, automated fare collection, and transit analytics. With customers in 200 cities around the world, Vix embraces the complexities of modern public transit to create best-in-class fleet management, ticketing and passenger information solutions for transit agencies and operators. Our systems and devices provide operators with sophisticated operations management, real-time vehicle monitoring and detailed performance reporting to help optimise services. For passengers, we deliver instantaneous, live updates via physical displays, audio outputs, websites, and mobile apps, improving the passenger experience at every point in their journey. Vix is passionate about connecting people and communities, combining an open, collaborative mindset with cutting-edge technology to make public transport more accessible and more cost effective for all.
Job Description
Vix Technology is seeking a motivated Senior IT Support Engineer to join its Melbourne, Australia, Corporate IT team. The role involves providing hands-on user support, maintaining hardware and software, improving IT operations, and assisting with global projects. The position is hybrid, requiring at least 3 days a week in the Melbourne office and onsite presence based on operational needs.
Requirements
- Understanding of IT as a customer-focused profession
- Hands-on IT support experience with onsite services
- Troubleshooting skills across Windows, macOS, networking, and collaboration platforms
- Strong communication and relationship-building skills
- Independent work and problem-solving ability
- Attention to detail and documentation
Benefits
- Supportive culture with great on-site offices
- Learning and development opportunities
- Collaborative team culture