We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking.
Requirements
- Deep knowledge of a telecoms operational environment
- General understanding of I.T, broadband internet, telecoms desirable
- Ability to work a 24x7 Roster
- At least 2-3 years of experience in a technical helpdesk role, preferably in a Telco OCC environment supporting voice network
- Working knowledge on carrier-grade VoIP solutions and data products
- Working knowledge on voice internetworking standards such as ISDN, ISUP, SS7 etc.
- Exposure or working knowledge of Genband and Broadsoft voice platforms will be a huge plus
- Strong understanding of VOIP related protocols, SIP, RTP, different codecs etc.
- Sound knowledge on Layer 2 and Layer 3 protocols in the OSI model
- Awareness of ISO27001, ISO9001, ISO20000
- Ability to prioritize work load in a complex networking environment
- Passionate, self-motivated and driven with a hunger for learning and growth
- Minimum 3 years’ experience in the Telecommunications industry or related field
- Strong communicator with a high degree of written and verbal communication skills
- Strong inter-personal and collaboration skills with the ability to interact at all levels, building and strengthening positive relationships at every touch-point
- Results oriented with energy and passion to achieve and exceed stretching objectives and to deliver within tight timescales
- Always approaches things from the customer’s perspective seeing potential problems and finding and driving solutions
- Works collaboratively with all Business units, forming virtual teams where required to realize goals and objectives
- Proven ability to effectively manage fluctuating workloads and optimize available resources to meet changing priorities and deadlines, putting the customer at the heart of every decision
- Dynamically responds to both strategic and tactical operational management requirements
- Can demonstrate ability to take technical ownership of a problem or requirement
- Experience in a telecoms operational environment with an excellent understanding of I.T, broadband internet, telecoms and transmission, cloud & I.P background
- Experience working in Service Management environment or similar with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation
- Ability to work under own initiative and effectively manage customer and inter-departmental relationships
- Experience using Lean/Six Sigma tools and methodologies an advantage
Benefits
- Diverse and dynamic teams with a supportive and inclusive culture
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
- Study assistance programs to excel your personal growth, learning and development
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective
