Customer Care Team Leader

Join Volton as a Customer Care Team Leader in Athens, Greece. Lead a team of customer care representatives and support their growth and development. Embrace a teamwork culture and prioritize exceptional customer experiences.

Requirements

• At least 2 years of experience as a customer service team manager in a contact center
• Excellent written and verbal communication skills
• Fluency in English, with additional languages being an advantage
• Passion for providing exceptional customer service
• Ability to inspire and guide a team, delegate tasks
• Ability to plan, organize, effectively manage time
• Experienced user of CRM software and other customer support tools
• Previous working experience at telco and energy industry in a leadership position
• Flexible on working in shifts, depending on business needs

Benefits

• Indefinite Contract
• Competitive Compensation: Attractive salary and bonus scheme
• Flexible working model
• Health insurance: Group health & medical insurance package
• Access to Volton products exclusively designed for our people
• Continuous training and professional development
• Career path opportunities within Volton Group
• Modern offices with break out rooms, restaurant-coffee shop