Customer Care Team Leader

Leading a Customer Services Support Team of approximately 15 direct reports, driving a positive can-do culture while ensuring service excellence, quality, and performance standards are consistently met. Key responsibilities include coaching, developing, and motivating the team to achieve high performance, as well as proactively identifying service issues and improvement opportunities.

Requirements

• Experience working in a fast-paced customer service or contact centre environment
• Ideally a minimum of 1 years experience in a people management or team leadership role
• Proven ability to lead, motivate, and coach teams to achieve consistent performance
• Strong interpersonal skills with the ability to build positive and effective working relationships
• A natural leader with strong problem-solving skills and sound judgement
• Able to communicate clearly and effectively across teams and stakeholders
• Comfortable working under pressure in a fast-moving environment and embracing change
• Highly organised with excellent time management and attention to detail
• Quality-driven, with a genuine commitment to delivering excellent customer outcomes
• Self-motivated, resourceful, and proactive in identifying improvement opportunities

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and supportive work environment