Customer Care Manager
VRC CompaniesNew Jersey, United States
Posted June 23, 2025
Full Time
About the Company
VRC Companies is a leading records and information management provider offering end‑to‑end solutions—including document capture, digital conversion, secure storage, and shredding—across corporate, healthcare, and logistics sectors. With 37 years of experience and a nationwide network of 160 facilities, the company helps clients reduce paper usage, ensure regulatory compliance, and protect sensitive data.
Job Description
The Customer Care Manager ensures high quality of services and customer satisfaction for VRC operations. This role involves leading a team of customer service representatives, maintaining staffing, training, and communicating with customers both in person and online. The manager is responsible for handling customer problems and maintaining a professional company image.
Requirements
- Identify and rectify problems.
- Maintain full staffing and monitor performance.
- Handle and resolve customer issues.
- Communicate with staff and customers.
- Handle/coordinate special requests.
- Provide attentive customer service.
- Manage and coordinate tasks.
- Detail-oriented and organizational skills.