Help Desk Specialist

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. This position will be responsible for responding to inquiries and requests for assistance with software, technical, and other problems to be resolved.

Requirements

• Provide IT support for all sites (HQ site and all remote sites)
• Provide leadership and level two support to less experienced personnel
• Respond to requests for technical assistance in person, via phone, electronically
• Manage operations, projects and administer help desk software
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Manage Software Licenses, Installations, and Documentation
• Determine team training needs and oversee team development plan
• Manage accuracy and timeliness of resource time reporting
• Responsible for creating and deploying baseline configuration images for computer installations using Symantec Ghost, SCCM or similar imaging technology
• Responsible for configuration, performance, and operation of individual computer systems
• Ensure compliance with acceptable use, information security, and other technology policies
• Track asset inventory, warranty and license information and update the asset management system
• Troubleshoot and resolve problems with Windows 7 Desktop and mobile device systems on-site, remotely or by phone
• Microsoft Office 2013, Office 365 hosted applications, SharePoint, and additional workplace software products
• Printers, devices and peripherals
• Cell phones, tablets and other mobile/wireless devices
• Patch Management

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k Matching