Help Desk Specialist

vTech provides staffing solutions for IT and Non-IT recruitment services, delivering top-quality candidates and tailored recruitment services to meet clients' needs. We pride ourselves on having one of the fastest growth rates and lowest turnover rates in the industry.

Requirements

• Tier 1 and 2 computer technical support
• Excellent customer service skills
• Ability to logically troubleshoot and resolve complex technology issues
• Ability to exercise sound judgment and work independently
• Ability to establish rapport with others
• Ability to prepare and use technical documentation and flow charts
• Ability to manage assigned vendors when problems are escalated
• Demonstrate ownership of the support ticket lifecycle

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan