Wärtsilä Energy is at the forefront of the transition to a 100% renewable energy future. We support our partners in accelerating their decarbonisation efforts with our cutting-edge technologies and expertise in power system modelling. We are seeking a highly motivated Field Service Operations Manager to join our dynamic service team in Sydney, Australia.
Requirements
- Strong critical thinking skills
- Proven leadership capability
- Self-driven mindset
- Strong customer focus and leadership capability, with proven team and people management skills
- Several years of experience in 4 stroke engines lifecycle services, project management, and solid understanding of FS operations and processes
- Knowledge of local legal and business requirements
- Strong understanding of financials related to Field Services operations
- Excellent organizational skills and customer empathy
- Ability to work effectively in dynamic environments, adjusting and re-planning when needed
- Outstanding communication skills with cultural awareness and sensitivity
- Proficiency in MS Office tools, QlikView, Power BI, SAP, and Service Workforce platforms
Benefits
- Employee satisfaction
- FS Sales
- Margin & Margin Deviation (Planned vs Actual)
- Planned vs Actual Costs
- Accuracy and completeness of invoicing documentation
- Time to Invoice (TTI)
- Work-in-progress (WIP) control
- KPI’s set by Regional FS Operations
