We are a fast-growing company that has doubled in size over the past 5 years, with talented team members now based around the globe. We are looking for a Jr. Customer Success Specialist to serve as a trusted, strategic advisor to key stakeholders within your assigned high-value customer portfolio.
Requirements
- Bachelor’s Degree - open to any fields of study
- 0-2 years of experience in working with sales and customer success teams
- Digital Marketing, Technology, Tech Consulting, or Software Service Background
- Exceptional communication skills
- Customer-oriented mindset, and an ability to understand customer needs and pain points
- Proven ability to create processes that streamline operations
- Proven track record and passion for client service, sales, and surpassing goals
- Self-managed with excellent follow-through and initiative to get things done
- Energetic, “can-do” attitude and grit to work through obstacles and complex problem resolutions
- Excellent team player who works collaboratively to support the overall success of the business
- Creative problem solver
- Clear, responsive communication style
- Track record of strong communication and an investment in personal professional development
- Eager to develop positive relationships internally and externally to exceed goals
- Strong attention to detail and highly flexible to changing priorities
- Strong understanding of business operations and marketing strategy
- Commitment to gaining institutional knowledge and building relationships both internally and externally
- Willingness to use institutional knowledge to cut red tape
- Incredibly adaptable and ability to work both within and outside of normal processes when needed
Benefits
- Opportunities to learn and thrive in a friendly, growing SaaS business
- A commitment to an inclusive environment that supports our diverse team
- Excellent health benefits
- 401(k) matching
- An experienced leadership team
- A profitable, growing financial position
- Trust and autonomy to ensure you can be the best version of you
- Opportunities for Growth
- Merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics
- Flexible Schedule
- Pet Friendly Office
- Profit Sharing
- On-site cappuccino machine, Little Amps Coffee Bar (with a barista!) & Tea Bar
- Surprise catered breakfasts, lunches, mid-day snacks, and more!
- On-site Yoga sessions
- On-site Fitness Center
- 150% Company Match Of Personal Charity Donations
- Supplemental Insurance
- 100% Company Match 401K (up to 4%)
- Generous Paid Time Off
- Employee Wellness Program, including a free FitBit and fitness challenges
- Love to learn? You sound like an FXer! FXLearns Library with hundreds of personal and professional growth books with incentive program to boot
- Humanitarian Trips
- Health/Vision/Dental Coverage
- New Parent Support
- Dressing up everyday not for you? We get it! Enjoy our Casual Dress Code
- Home Buyer Program
- Personal Desk Fund
- Green Commute Benefits
- Pawternity Leave
- Merit-based promotions (we promote from within, you will move up and grow here!)
