Supervisor, Member Services

We're looking for a dynamic and collaborative leader with a passion for supporting a strong, empathetic team. As a Supervisor, you'll manage a team of Well Guides, ensuring that our members have a smooth and positive interaction each and every time they reach out to us.

Requirements

• 4+ years of supervisory or leadership experience in a performance-oriented, customer-centric environment
• Experience leading a team of 10+ direct reports
• Ability to analyze and use different types of data to support decision making and improve operational performance
• Demonstrated ability in building and developing teams
• Experience in data-driven performance management and employee coaching
• Interest in organizational systems, structures, and operations
• Comfortable working in a fast-paced, always-evolving environment, operating under a test-and-learn mindset while maintaining soundness of the operation
• Interest in health and wellness, and motivated to help members improve their health

Benefits

• Generous benefits