Client Care Specialist

The Client Care Specialist role involves answering complex telephone and email inquiries from business and consumer clients, utilizing in-depth knowledge of Consumer and Small Business products and systems to deliver an exceptional client experience. The Specialist works in a fast-paced environment that requires accuracy, problem solving, and communication skills.

Requirements

• 1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or similar field
• High school diploma required
• Entry level knowledge of general banking, loans, treasury management and other commercial banking products and services
• Experience working in a call center or cash handling preferred
• Advanced speaking and writing communication skills

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program