Specialist, Agent Support

Unleash your potential in a global business that is redefining the financial services sector. Provide high-quality and timely service to our North America Bill Payment partners as a Specialist, Agent Support.

Requirements

• Support end-to-end biller operations and account management
• Act as a liaison between internal departments and Biller/customer
• Provide customer satisfaction by thoroughly investigating and resolving issues
• Ensure service quality and support objectives are consistent with strategic goals and standards
• Enhance service quality, ensure compliance with operating standards, and provide training to optimize service delivery and business growth
• Create and maintain client profiles within client relationship databases daily
• Complete and submit enrollment forms, contractual updates, and bank changes
• Manage special projects and maintain a high level of performance in day-to-day tasks
• Maintain contact with Vertical Sales Representatives to strategize on maximizing individual account performance
• Serve as subject matter expert to peers in the business unit, shared services, and clients

Benefits

• Short-term incentives
• Multiple health insurance options
• Accident and life insurance
• Access to best-in-class development platforms