Customer Support Representative - EMEA
WeTravelSpain
Posted February 6, 2026
Full Time
About the Company
WeTravel provides an all-in-one SaaS platform that streamlines the entire traveler journey for tour operators, travel agencies, and wellness retreats. The platform bundles custom itineraries, automated pre-departure workflows, global payment processing, and supplier payouts into a single, white-label solution that lets businesses focus on delivering memorable experiences rather than juggling disparate tools. Trusted by thousands of travel professionals worldwide, WeTravel’s integration of booking, reservation, and payment systems drives revenue growth and operational efficiency. Its focus on automation and end-to-end visibility sets it apart in an industry that still relies on fragmented solutions. The company culture prioritizes innovation, customer success, and a collaborative approach to solving complex travel challenges.
Job Description
Customer Support Representative - EMEA, Remote, Spain. Responsible for helping travel organizers around the world with customer issues and product questions. Fast-paced, international environment with high autonomy, impact, and visibility.
Requirements
- 4+ years of experience in customer support, ideally in SaaS or a tech-driven environment
- Advanced English proficiency (C1 or higher) and fluency in Spanish
- Confident using modern support platforms such as Intercom, Zendesk, or similar tools
- Empathetic, patient, and passionate about helping others succeed
- Hands-on experience collaborating with engineers to investigate bugs, validate fixes, and contribute to product improvements
- Proactive, organized, and comfortable working independently
- Love improving things—content, processes, and tools alike
Benefits
- Full-time - Fixed Term Contract (as International Contractor)
- Generous
- Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year
- Work remotely for a maximum of 4 weeks per calendar year
- Extensive paid family leave
- Three paid volunteer days per year — take time to give back to causes you care about, on us
- 2-week cross-functional onboarding program
- Cutting-edge equipment and tools to set you up for success
- Coverage for certain work-from-home (WFH) equipment
- Cambly for colleagues for whom English is not their first language
