Customer Experience Team Lead (Night Shift)

Join the Future of Commerce with Whatnot, the largest live shopping platform in North America and Europe. As a Customer Experience Team Lead (Night Shift), you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You will lead a team of agents to solve customer issues and provide critical user insights to the business.

Requirements

• 5+ years of support operations experience managing support KPIs such as CSAT
• Leadership experience with a strong desire and natural ability to motivate a team
• Analytical and data-driven with experience distilling large data sets to actionable insights
• Knowledge of Zendesk, data platforms such as Sigma, and Excel/Google Sheets
• Experience in startups, marketplaces, or e-commerce (preferred)
• Ability to occasionally work shifts, holidays, and outside of standard schedule

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning
• Retirement plan (401k offering in the US and Pension plans internationally)
• Parental Leave (16 weeks of paid parental leave + one month gradual return to work)