ServiceNow CSM Technical Consultant
Windward ConsultingUnited States • United States
Posted November 26, 2025
Full Time
About the Company
Windward Consulting specializes in optimizing IT service workflows and operations. They offer a range of services including service management, automation, performance monitoring, and analytics to ensure seamless integrations and real-time data delivery. Their focus on alignment with business strategies and process optimization sets them apart in the industry.
Job Description
Windward Consulting is seeking a highly skilled and experienced ServiceNow CSM Business Analyst to play a key role in the successful implementation and adoption of ServiceNow applications across the organization. The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and exceptional customer-facing skills.
Requirements
- Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field
- 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations
- Demonstrated experience in facilitating requirements gathering via workshops and system/content review, designing processees, and creating user story in an Agile environment
- Familiarity with ServiceNow data structures, tables, and workflows
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication, facilitation, and stakeholder management skills
- Understanding of integration points with other enterprise systems (e.g., HR, ERP, monitoring tools)
- Experience with ITIL processes and frameworks
- Certified Implementation Specialist – CSM
- ServiceNow Certified System Administrator
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Short Term Disability
- Long Term Disability
- Life Insurance
- AD&D
- 401(k) plan with company match
- Paid Time Off
- Personal Leave
- Holidays
