ServiceNow CSM Technical Consultant
WindwardUnited States • United States
Posted November 26, 2025
Full Time
About the Company
Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience.
Job Description
Windward Consulting is an Elite ServiceNow Partner seeking a highly skilled and experienced ServiceNow CSM Technical Consultant to play a key role in the successful implementation and adoption of ServiceNow applications across the organization.
Requirements
- Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field.
- 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations.
- Demonstrated experience in facilitating requirements gathering via workshops and system/content review, designing processees, and creating user story in an Agile environment.
- Familiarity with ServiceNow data structures, tables, and workflows
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication, facilitation, and stakeholder management skills.
- Understanding of integration points with other enterprise systems (e.g., HR, ERP, monitoring tools).
- Experience with ITIL processes and frameworks.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Short Term Disability
- Long Term Disability
- Life Insurance
- AD&D
- Paid Time Off
- Personal Leave
- Holidays
- 401(k) plan with company match
