ServiceNow Technical Consultant CSM

Windward Consulting is at the forefront of Service-Centric IT. We are looking for a highly skilled and experienced ServiceNow Technical Consultant responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements.

Requirements

• Design, develop, and implement ServiceNow solutions including custom applications, workflows, forms, UI policies, business rules, and integrations
• Deploy, configure and maintain ServiceNow modules such as CSM, ITSM, Now Assist, Catalog and custom scoped applications
• Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops
• Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization
• Develop and support integrations with enterprise systems using REST, SOAP, APIs, and IntegrationHub
• Provide technical leadership and ensure compliance by guiding junior developers or project teams
• Configure CSM Case Management, Escalations, Surveys, Reporting, Knowledge Management; Now Assist, Search, AI Search, Data Integration for Customer Data

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Short Term Disability
• Long Term Disability
• Life Insurance and AD&D
• 401(k) plan with company match
• Paid Time Off
• Personal Leave
• Holidays