ServiceNow ITSM Consultant - Dev Ops

Windward Consulting is at the forefront of Service-Centric IT and is looking for an experienced ServiceNow Consultant to join their team. The ideal candidate will have extensive IT Service Management (ITSM) experience and a strong understanding of the ServiceNow project delivery model.

Requirements

• Hands-on experience with ServiceNow ITSM Module
• Experience with ServiceNow Dev Ops Change Velocity
• Lead customer kick off calls
• Lead requirements sessions and document detailed requirements
• Assist architect in developing interfaces between customer systems and ServiceNow
• Firm understanding of Software development processes and Dev Ops Tool Chain products and usage
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
• Work on continuous improvement by sharing experiences and knowledge with the team
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Advises on options, risk and impacts on business processes and technical architecture
• Be responsible for overall delivery of the product/module
• Deliver Enterprise level change management
• Integration of Dev Ops tools to ServiceNow
• Automatic notifications to provide awareness of change status at various points within the release lifecycles or to provide automatic notifications and approvals

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Short Term Disability
• Long Term Disability
• Life Insurance and AD&D
• Paid Time Off
• Personal Leave
• Holidays
• 401(k) plan with company match