Associate

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. The role involves managing transactions as per required quality standards, fielding all incoming help requests from clients, and documenting all pertinent end user identification information.

Requirements

• Mandatory Skills: Medical Info & Product Support(PQCM)
• Ability to deliver excellent customer service through effective diagnosis and troubleshooting of client queries
• Ability to communicate oral messages appropriate to listeners and situations
• Ability to organize ideas and effectively communicate oral messages
• Ability to follow up and make scheduled call backs to customers

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment