CUSTOMER SUCCESS MANAGER (100% Remote outside of Canada)

Wishpond is seeking a Customer Success Manager to champion customers within Wishpond. This role focuses on driving customer value, leading retention efforts, expanding revenue, and improving customer satisfaction. The ideal candidate will be passionate about advocating for customers and ensuring they derive value from their Wishpond experience.

Requirements

• Minimum of 3+ years experience in a Customer Success role, preferably in a SaaS organization
• Digital Marketing knowledge, including paid Ads, landing page optimization, email marketing, and social media
• Experience using Shopify (preferred)
• Self-motivated and capable of building client relationships
• Technical, analytical, and results-driven
• Fluent in English
• Willing to participate in ongoing education

Benefits

• Fully remote position
• Professional training
• Competitive compensation
• Referral programs
• Product discounts
• Global workforce