Product Support Specialist

Woolf is a rapidly growing education technology company focused on increasing access to high-quality education globally. They are seeking a Product Support Specialist to act as the primary contact for customer support, troubleshooting product issues, and contributing to product improvements. The role emphasizes a proactive and collaborative approach, partnering with product and cross-functional teams.

Requirements

• Serve as the primary contact for customer support inquiries.
• Troubleshoot product-related issues and guide users through technical problems.
• Document recurring issues and user feedback.
• Collaborate with cross-functional teams to escalate and resolve complex issues.

Benefits

• Contract Structure & Compensation
• Global Impact
• Remote Flexibility
• Growth Potential
• Innovative Culture