Product Support Specialist
WoolfMumbai, Maharashtra, India
Posted October 10, 2025
Full Time
About the Company
Woolf democratizes access to quality higher education with a focus on global recognition and transferability.
Job Description
Woolf University is seeking a Product Support Specialist to bridge the gap between users and product teams. The role focuses on resolving technical issues, answering product questions, and ensuring a supportive experience for customers. The specialist will contribute to product improvements and advocate for user needs.
Requirements
- Serve as the primary contact for customer support inquiries.
- Troubleshoot product-related issues and guide users through technical problems.
- Document recurring issues and user feedback.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
Benefits
- Contract Structure & Compensation
- Remote Flexibility
- Growth Potential
- Innovative Culture