Product Support Specialist
WoolfPune, Maharashtra, India
Posted October 10, 2025
Contract / Temporary
About the Company
Woolf democratizes access to quality higher education with a focus on global recognition and transferability.
Job Description
Woolf University is seeking a Product Support Specialist to bridge the gap between users and their product teams. The role involves troubleshooting product issues, providing clear support, documenting feedback, and collaborating with cross-functional teams. This position focuses on user experience enhancement and driving product improvements.
Requirements
- 3+ years in a customer or product support role, ideally in a SaaS or EdTech environment.
- Strong written and verbal communication skills with a clear, empathetic tone.
- Tech-savvy with the ability to quickly learn and support web-based tools.
- Experience with support tools.
- Problem-solving mindset with a strong attention to detail.
- Familiarity with the higher education sector or educational technologies is a plus.
Benefits
- Contract Structure & Compensation
- Global Impact
- Remote Flexibility
- Growth Potential
- Innovative Culture