Senior IT Support Engineer Level 3 (MSP - Azure & Networking)

We are seeking a Level 3 IT Support Engineer to provide technical support and infrastructure expertise for US-based clients. This role is ideal for experienced engineers who excel in complex problem-solving, mentoring junior engineers, and infrastructure projects. The position involves handling escalations, managing Azure, networking, and mentoring.

Requirements

• 5+ years as a senior IT engineer / Level 3 in MSP or enterprise.
• Strong Azure expertise (resources, policies, automation).
• Advanced networking (firewalls, routing, VoIP troubleshooting).
• Active Directory, Windows Server, Microsoft 365.
• Excellent English for client-facing support.
• Mac support, ConnectWise/Datto familiarity.

Benefits

• Weekdays: Noon–8pm CST
• One weekend day: 8am–5pm CST
• Days off: One weekday + one weekend day (2 total)