Senior IT Support Engineer Level 3 (MSP - Azure & Networking)

We are hiring a Level 3 IT Support Engineer to provide advanced technical support for US-based MSP clients. The role involves solving complex issues, designing and maintaining infrastructure, and mentoring junior staff. This is a full-time, remote position.

Requirements

• 5+ years as a senior IT engineer / Level 3 in MSP or enterprise.
• Strong Azure expertise (resources, policies, automation).
• Advanced networking (firewalls, routing, VoIP troubleshooting).
• Active Directory, Windows Server, Microsoft 365.
• Excellent English for client-facing support.

Benefits

• Weekdays: Noon–8pm CST
• One weekend day: 8am–5pm CST
• Days off: One weekday + one weekend day