Instructional Designer, Agentic AI

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. It's AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world.

Requirements

• Instructional Design Expertise: Proven experience designing technical training for SaaS, automation, or AI products.
• Technical Acumen: Ability to quickly learn and explain complex concepts (AI agents, workflows, KPIs, skills, knowledge bases).
• Content Creation: Skilled in authoring tools (Articulate, Captivate, Camtasia, etc.) and multimedia production.
• Collaboration: Experience working cross-functionally with Product, Engineering, and Customer Success teams.
• Analytical Mindset: Use data and feedback to drive continuous improvement.
• Communication: Excellent written and verbal communication skills.
• At least 3+ years of instructional design experience, including curriculum development, e-learning, and multimedia content creation.
• Experience with low-code/no-code platforms, automation, or AI-driven products.
• Familiarity with Workato or similar integration/automation tools.
• Knowledge of adult learning theory and instructional best practices.
• Experience creating digital media (e.g. simulations, animated video, graphics, etc.)
• Experience using data to inform continuous improvement
• Experience developing training in a variety of delivery modalities (virtual, hands-on/experiential, instructor led, remote classroom, synchronous/asynchronous) for a variety of audiences