Member Experience Specialist I
Workit Health, United States
Posted September 3, 2025
42000 - 42000 USD year
Full Time
About the Company
Workit Health is a leading telemedicine provider for substance use disorder (SUD) and behavioral health treatment in the U.S., offering accessible, whole-person care through virtual visits and medication management at one-tenth the cost of traditional methods. With a success rate double that of conventional approaches, Workit partners with health plans to serve over 110 million lives, focusing on co-occurring conditions like anxiety and depression. As a B-corporation accredited by the Joint Commission, Workit Health is committed to social impact and innovation in healthcare.
Job Description
Workit Health is seeking a Member Experience Specialist to serve as the main point of contact for members throughout their recovery journey. This role focuses on providing world-class customer service, facilitating onboarding, educating members, and addressing any challenges they face. The company aims to make addiction treatment accessible to individuals in need, reducing stigma and saving lives.
Requirements
- Passionate about providing stellar customer service and diverse populations
- 2+ years’ inside sales, healthcare, and/or customer service experience in a metrics driven environment
- Exceptional presentation skills
- Experience in tracking performance and meeting specific targets
Benefits
- 5 weeks PTO
- Paid Holidays
- Comprehensive health insurance
- Dental and vision
- Pharmacy
- Vision
- Parental Leave
- 401k
- Flexible Spending Accounts
- Flexible schedules
- Employee assistance program
- Professional development allowance
- Opportunities for growth
- Fully remote roles
