Customer Success Manager, Regional Lead

As a Customer Success Manager, Regional Lead, you will play a critical role in ensuring our clients achieve maximum value from our sustainability software. You will be responsible for guiding customers through the implementation process, providing ongoing support both in software usage and fostering long-term relationships.

Requirements

• 3-5 years of CSM experience in a SaaS organization
• 3-5 years experience managing complex customer engagements
• 3-5 years Program and Project Management Experience
• Have a track record of success building relationships, especially with strategic customers
• Ask the right questions to understand people’s underlying needs and can work with sales, product, and services leadership to deliver on those
• Have excellent communication skills, both written and verbal. You have experience working in enterprise level customer-facing work
• Are extremely organized — you're able to balance many moving pieces across the various customers and priorities
• Are highly customer-focused, a proactive learner and you enjoy customer success
• Live a culture of teamwork, quality, growth, drive to action, and excellence

Benefits

• Comprehensive benefits offerings
• 100% employee premium covered by Worldly
• Growth Opportunities
• Equipment Stipends
• Unlimited PTO
• Paid company holidays
• Healthcare
• Retirement matching
• Equity for US employees
• Work-from-home stipends