Field Operations Coordinator

The Field Operations Coordinator assists Field Operations teams with coordinating tasks and crisis management for groups traveling in and out of the Washington, DC metropolitan area. The Field Operations Coordinator is responsible for maintaining supply inventory, scheduling appointments with On Site Coordinators and Course Leaders, responding to emails, and answering the phone.

Requirements

• Efficiently and effectively answer phones and respond to emails in a customer focused manner
• Assist field operation staff with specific issues that arise with group while on travel
• Remain professional, positive, and friendly during challenging situations
• Accommodate special requests within reason and anticipate needs of the field operation staff
• Maintain open communication with the field staff and call center (WorldAssist)
• Follow up and close incident reports in writing with field staff and call center (WorldAssist)
• Manage supply inventory and perform data entry as required
• Perform other administrative support tasks, including updating and sorting files, drafting, and proofreading correspondence, and conducting research
• Retrieve and ship office mail and packages

Benefits

• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance