Support Engineer (WordPress / Technical Support)
WP UmbrellaMexico
Posted December 26, 2025
22200 - 26200 USD year
Full Time
About the Company
WP Umbrella is the infrastructure for your WordPress care business. We help freelancers and agencies manage and protect all their WordPress sites from one simple, reliable dashboard—without juggling tools or worrying about silent failures.
Job Description
We’re hiring a Support Engineer to strengthen our customer support coverage as WP Umbrella scales. This is a hands-on, technical, customer-facing role focused on solving real problems, not just closing tickets.
Requirements
- 3+ years experience in customer or technical support
- Strong knowledge of WordPress (debugging, plugins, error logs), hosting environments, DNS fundamentals, FTP / SFTP, SSH, WP-CLI, email delivery & bounce issues
- Comfortable handling multiple live conversations
- Excellent written and spoken English
- Autonomous, reliable, and organized in a remote environment
Benefits
- Fully remote
- Flexible (within your shift)
- 35 days of paid time off
- Individual performance bonus & annual collective increases
- Team retreat at least once a year
- Learning & training opportunities
