Support Engineer (WordPress / Technical Support)
WP UmbrellaPortugal
Posted December 26, 2025
22200 - 26200 USD year
Full Time
About the Company
WP Umbrella is the infrastructure for your WordPress care business, providing a simple, reliable dashboard for freelancers and agencies to manage and protect all their WordPress sites.
Job Description
We're hiring a Support Engineer to strengthen our customer support coverage as WP Umbrella scales. This is a hands-on, technical, customer-facing role focused on solving real problems, not just closing tickets.
Requirements
- 3+ years experience in customer or technical support
- Strong knowledge of WordPress (debugging, plugins, error logs), hosting environments, DNS fundamentals, FTP / SFTP, SSH, WP-CLI, email delivery & bounce issues
- Comfortable handling multiple live conversations
- Excellent written and spoken English
- Autonomous, reliable, and organized in a remote environment
Benefits
- Fully remote
- Flexible working hours
- 35 days of paid time off
- Individual performance bonus & annual collective increases
- Team retreat at least once a year
- Learning & training opportunities
