DC Operations Shift Lead (MH-FNW250905 003/04)
Xcellink Pte LtdSingapore, Singapore
Posted September 5, 2025
Contract / Temporary
About the Company
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, established local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments. Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects. Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.
Job Description
This contract position is seeking experienced DC Operations Shift Leads to manage mission-critical data centre operations. The role involves leading a shift team, handling escalations, and ensuring compliance with SLAs/KPIs. Responsibilities include overseeing incident management, maintenance, and vendor relations.
Requirements
- Minimum Diploma in IT, Engineering, or related field.
- At least 3 years’ experience in a Data Centre environment, with 2 years in a team leadership role.
- Strong leadership, analytical, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proactive, with strong initiative in managing operations and incidents.
- Willingness to work 12-hour rotating shifts (day and night).
Benefits
- Performance Bonus
- Shift Allowance
- Handphone Allowance