Service Delivery Manager (PMET)
Xcellink Pte LtdSingapore, Singapore
Posted February 3, 2025
Contract / Temporary
About the Company
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, established local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments. Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects. Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.
Job Description
The Service Delivery Manager (PMET) will oversee the management and delivery of technology services for clients. This role focuses on ensuring high service levels while enabling successful project execution and operational performance. Key responsibilities include service delivery, project management, operational team management, and business development.
Requirements
- Degree in Information Technology, Business Administration, or related field.
- Minimum 6 years of experience in IT service delivery management or related roles.
- Sound understanding of project management principles and IT service management frameworks.
- Proven track record of managing service delivery for IT services.
- Strong leadership abilities with the capability to motivate and develop teams.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving skills and the ability to think strategically.
- Experience in budget management and resource allocation.
- Relevant certifications in project management (PMP, PRINCE2) and ITIL are a plus.
Benefits
- On the job training
- Opportunities for professional development and career growth
- A collaborative and supportive work environment
