Customer Success Manager

Join XR, a global leader in creative operations, as a Customer Success Manager. Partner with enterprise brands, own close client relationships, and drive client engagement, adoption, and retention.

Requirements

• Minimum 3 years' experience in a B2B/Enterprise Customer Success or 5 years of experience managing large client accounts, preferably in the advertising space.
• A strong passion for the client's experience, with the ability and willingness to engage directly with them
• In-depth knowledge of the advertising production industry with experience in creative logistics and campaign management, or demonstrated ability to quickly and effectively learn various products and services
• Comfortable leading client workshops, onboarding sessions, or meetings
• Accountability, and comfort in being the face of both good and bad news to the client
• Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders to properly assess and understand complex situations
• Attention to detail and organizational skills
• Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way
• Ability to take initiative and prioritize while working independently or collaborating with a team
• Strategic problem-solver, who is open to coaching and training
• A record of accomplishment of success and strategy in turning new clients into raving advocates
• Ability to effectively upsell and cross-sell additional services that would support the specific Client needs
• Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement
• Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools

Benefits

• Generous Paid Time Off
• 401k Matching
• Relocation Assistance