Customer support and dispatch agent
YassirAlgiers, Algiers, Algeria
Posted September 9, 2025
Full Time
About the Company
Yassir is a leading super app in the Maghreb region, offering on-demand services such as ride-hailing and last-mile delivery. The company, backed by over $200M in funding from international VCs, is expanding into France, Canada, and Sub-Saharan Africa. Yassir is now entering the financial sector to help users pay, save, and borrow digitally, aiming to drive the continent's digital economy while fostering social values through its marketplace.
Job Description
Yassir, a leading application platform in the Maghreb region, is seeking a Customer Support and Dispatch Agent to provide quality support and assistance to customers. The role involves responding to inquiries, resolving problems, and ensuring a positive customer experience within a vibrant, socially conscious environment. The company boasts strong backing from global investors.
Requirements
- Higher/Post-graduate degree and a professional communication/management background
- Customer orientation with a strong focus on service delivery
- Excellent communication skills (both oral and written)
- Fluent in French and Arabic
- Strong problem-solving and analytical skills
- Calmness, patience, and persistence
- Proficiency in computer skills
Benefits
- Competitive remuneration
- Performance-based bonuses
- Health supplement
- Continuous training